PSG Feedback Form
Forenames:
Surname:
Contact name:
Contact position:
Company name:
How did you become aware of our products and services?
Magazine:
Our Website:
Search engines:
Referral:
other:
Is there a representative of our company that you communicate with on a regular basis?
Yes:
No:
Name: if Yes
How satisfied are you with the service provided by our company with regard to the following?
Availability of required products:
Poor:
Fair:
Average
Good:
Excellent:
Availability of required sizes:
Poor:
Fair:
Average
Good:
Excellent:
Minimises amount of time I'm on hold:
Poor:
Fair:
Average
Good:
Excellent:
Served me in a professional and corteous manner:
Poor:
Fair:
Average
Good:
Excellent:
Answers phone within reasonable time frame:
Poor:
Fair:
Average
Good:
Excellent:
Connection service to relevant internal department (By automated telephone system or receptionist)
Poor:
Fair:
Average
Good:
Excellent:
Demonstrated knowledge of company products and services:
Poor:
Fair:
Average
Good:
Excellent:
Communicated effectively:
Poor:
Fair:
Average
Good:
Excellent:
Provided answers / solutions quickly and efficiently:
Poor:
Fair:
Average
Good:
Excellent:
Keeps me informed of order progress as needed:
Poor:
Fair:
Average
Good:
Excellent:
Provides me with correct invoices:
Poor:
Fair:
Average
Good:
Excellent:
Credit terms:
Poor:
Fair:
Average
Good:
Excellent:
Quality of delivered product:
Poor:
Fair:
Average
Good:
Excellent:
Packing of products:
Poor:
Fair:
Average
Good:
Excellent:
Trust on quality assurance system i.e Is ISO9002 reflected in our products & services
Poor:
Fair:
Average
Good:
Excellent:
Competitiveness of prices:
Poor:
Fair:
Average
Good:
Excellent:
Stability and smoothness in supplying of orders:
Poor:
Fair:
Average
Good:
Excellent:
Observance of delivery dates:
Poor:
Fair:
Average
Good:
Excellent:
Overall level of service:
Poor:
Fair:
Average
Good:
Excellent:
Plese include any comments or suggestions to help us to improve our services: