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PSG Feedback Form
Forenames:
Surname:
Contact name:
Contact position:
Company name:
How did you become aware of our products and services?
Magazine:
 
Our Website:
 
Search engines:
 
Referral:
 
other:
Is there a representative of our company that you communicate with on a regular basis?
Yes:
 
No:
 
Name: if Yes
How satisfied are you with the service provided by our company with regard to the following?
Availability of required products:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Availability of required sizes:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Minimises amount of time I'm on hold:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Served me in a professional and corteous manner:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Answers phone within reasonable time frame:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Connection service to relevant internal department (By automated telephone system or receptionist)
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Demonstrated knowledge of company products and services:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Communicated effectively:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Provided answers / solutions quickly and efficiently:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Keeps me informed of order progress as needed:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Provides me with correct invoices:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Credit terms:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Quality of delivered product:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Packing of products:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Trust on quality assurance system i.e Is ISO9002 reflected in our products & services
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Competitiveness of prices:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Stability and smoothness in supplying of orders:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Observance of delivery dates:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Overall level of service:
Poor:
 
Fair:
 
Average
 
Good:
 
Excellent:
Plese include any comments or suggestions to help us to improve our services:
 
     
 
 
 
Plastic Shims and Gaskets Ltd is a member of the Gasket Cutter's Association BSI Accreditation PSG Group have been accredited to the relevant British and International Quality Standards since 15th August 1996. We accept all the major credit Cards: Visa, Master Card, Switch, Solo, Visa Electron, Maestro, JCB, Cheques, etc...
Call us now on: +44 (0) 20 7740 9705 © 2005 Plastic Shims and Gaskets. All rights reserved.